Privacy Policy

1. Introduction

Sphere of Love Residential Service Agency ("Sphere of Love," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and mailing address
• Care-related information submitted through service request forms
• Payment information (processed securely through Stripe; we do not store card details)
• Messages and inquiries submitted through our contact form

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our care services
• To respond to your inquiries, service requests, and applications
• To process payments and maintain billing records
• To develop and coordinate individualized care plans
• To comply with legal obligations and regulatory requirements
• To analyze website usage and improve user experience

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of Cookies We Use

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (such as Stripe for payment processing) who assist us in operating our website and delivering services
• Care Coordination: With authorized healthcare providers and family members involved in a client's care, as necessary for service delivery
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Safety: To protect the rights, property, or safety of Sphere of Love, our clients, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Health Information & HIPAA

As a residential service agency, we may collect and handle protected health information (PHI) in the course of providing care services. Any PHI collected is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Maryland state health privacy laws. Our practices regarding PHI are detailed in a separate Notice of Privacy Practices provided to clients upon enrollment in our services.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of non-essential cookies and marketing communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services (such as Stripe for payments). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: